Main 24 Privacy Policy – Personal Data Protection for Malaysian Members

Welcome to our Privacy Policy main 24. This document forms an important part of the trust relationship between our platform and you as a member. main 24 operates with full commitment to protecting the privacy and personal data of all our users in Malaysia, in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia.

We understand that in today's digital age, personal data is a highly valuable asset. That's why we take an extremely careful and responsible approach to every aspect of data management — from how we collect information during account registration, to how we use it to enhance your gaming experience on the main 24.

This Privacy Policy applies to all users of the platform main 24, including registered members, casual visitors, and anyone who interacts with our services through our website, mobile app, or any other communication channel we provide.

main 24 collects your personal data across various interaction points. Below are the categories of data we collect and their respective purposes:

We only collect data that is strictly necessary for the stated purposes. main 24 does not collect more information than is necessary to provide our services to you.

main 24 uses your personal data for lawful and transparent purposes. Every use of data is tied to a clear, legitimate interest and does not exceed what is necessary:

• Account Management: Verify your identity, create and manage your account main 24 you, and ensures the security of your login.
• Transaction Processing: Processes deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost, and ShopeePay, and manages your withdrawals in Malaysian Ringgit (RM).
• Service Delivery: Providing access to live casino games (baccarat, blackjack), Sports Betting (Super League football, EPL, badminton, e-sports, cricket), slots, and Virtual Sports.
• Legal Compliance: Meeting anti-money laundering (AML), know your customer (KYC), and relevant reporting obligations.
• Service Communications: Sending important notifications about your account, transactions, changes to our terms, and security information.
• Marketing (with consent): Sends bonus offers, promotions, and new product information — only where you have given consent, which you may withdraw at any time.
• Platform Improvements: Analysing usage patterns in aggregated, anonymised form to improve the user experience on main 24.
• Fraud Prevention: Detecting and preventing fraudulent activity, account abuse, money laundering, and violations of our terms of service.

main 24 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are certain situations where we may need to share information with trusted parties:

• Payment Service Providers: Transaction information that must be shared with payment processors such as Touch 'n Go, GrabPay, DuitNow, and banking institutions to complete your MYR deposits and withdrawals.
• Game Providers: Live casino and slots gaming platform operating games at main 24 may receive the minimum information required to deliver your gaming experience.
• Regulatory Authorities: When required by Malaysian law, court order, or a competent regulatory authority.
• Security Technology Providers: Fraud detection and cybersecurity companies that help protect the platform and its members main 24.
• Data Analysts: Third parties conducting analytics for platform improvement purposes — in aggregated form only, which cannot be used to identify any individual.

All third parties that receive data from main 24 subject to strict data protection agreements and may only use that information for the specified purposes.

main 24 implements a comprehensive set of technical and operational safeguards to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS Encryption: All communications between your device and our servers main 24 encrypted to a standard equivalent to international banking systems.
• Two-Factor Authentication (2FA): An additional security layer that protects your account from unauthorised access, even if your password is compromised.
• Firewall & Intrusion Detection System: A multi-layered cybersecurity infrastructure that monitors and blocks suspicious activity around the clock.
• Real-Time Transaction Monitoring: An AI system that monitors every MYR deposit and withdrawal transaction to detect unusual fraud patterns.
• Role-Based Access Control: Staff main 24 may only access the data required to carry out their duties — the "need-to-know" principle is strictly observed.
• Secure Data Backup: Data is regularly backed up to a separate, secure location with full encryption to ensure continuity of service.
• Regular Security Audits: Penetration testing and independent security audits are conducted regularly to identify and patch any system vulnerabilities.

main 24 retains your personal data only for as long as necessary to fulfil the purpose of collection or to comply with applicable legal requirements:

When data is no longer required, main 24 will securely destroy it using industry-approved methods to ensure the data cannot be recovered or accessed again.

main 24 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.

You can manage and delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect certain functions on the main 24, including the ability to log in and access your account.

Under the Personal Data Protection Act 2010 (PDPA) Malaysia and the main 24, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the main 24 via email: privacy@main24.ws. We will process your request within 30 business days.

main 24 takes child protection extremely seriously. Our platform is exclusively for individuals aged 18 and above. We do not knowingly collect personal data from underage children.

As a parent or guardian, if you become aware that a child under your care has accessed or registered on main 24, please contact our support team without delay at support@main24.ws with your account details for immediate action.

In certain circumstances, your personal data may be processed or stored on servers located outside Malaysia — for example, by cloud service providers or international game suppliers that deliver live casino content to the platform main 24.

When such a data transfer occurs, main 24 ensures the following:

• The receiving country or entity maintains a level of data protection equivalent to or higher than that of Malaysia.
• A legally binding data transfer agreement is signed with the receiving party, ensuring your data is protected to the same standard as it is in Malaysia.
• Data transfers involve only the minimum information strictly necessary for the stated purpose.
• You will be notified if the nature of any data transfer changes materially from what is described in this Privacy Policy.

main 24 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. All amendments will be published on this page along with a new effective date.

For significant and material amendments — such as changes that fundamentally affect how we use your data — we will notify you via the phone number or email address registered with main 24 at least 14 days before the amendment takes effect.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how main 24 manage your personal data, we encourage you to reach out to us directly:

We aim to respond to all privacy enquiries within 5 business days. For cases requiring more in-depth investigation, response time may be up to 30 business days in accordance with Malaysia's PDPA requirements.